Do I need to pay import duties and taxes?

Yes, you are responsible to pay for any associated import duties and taxes when importing goods from outside of your country.

I have import duties and taxes to pay. What hap...

If you do not pay the import duties and taxes associated with your order, the order will be returned back to Australia. In this case, we charge a 25% restocking...

What are import duties and taxes?

Import duties (or customs duties) are a tax collected by customs authorities on goods that cross international borders.

Can you lower the value of my order to reduce h...

Nope! This is illegal.

My tracking is saying that my package was deliv...

Please read through the details of your tracking to see if the package was left in a lock box or parcel locker, or if it is being held somewhere for...

My package has not moved in X days. Has it been...

It’s very rare for a package to be lost in transit. In most cases, you might just be a little too excited to receive your shiny new products! The first...